FAQ

Questions/Comments?
Email us at support@bluemouth.com.au

AppTag

AppTag Getting Started Video
Short video with a few tips and an insight into the proper set-up of the AppTag Laser Blaster.

General Questions

Q: What is your warranty on your gaming accessories?
A: Bluemouth offers a non-transferable, one-year replacement warranty with proof of purchase. As indicated on the packaging, all warranties must be facilitated through the retailer of purchase. You need to return items to the point of purchase with a receipt to exchange the stock.

Wireless Racing Seat 2

Download the Wireless Racing Seat 2 instruction booklet here

1. Download updated wireless racing seat 2 PC drivers here
Simply install the steering wheel update program on your PC and then follow the instructions. You will need to press and hold the FC button or the centre wheel button on your receiver or wheel when you plug the wheel into the USB port to put it into update mode. They then add the correct hex file for the update during the process. 8077 is for the racing seat.

Multi Wheel LX

Download the Multi Wheel LX instruction booklet here

1. Download updated wireless racing seat 2 PC drivers here
Simply install the steering wheel update program on your PC and then follow the instructions. You will need to press and hold the FC button or the centre wheel button on your receiver or wheel when you plug the wheel into the USB port to put it into update mode. They then add the correct hex file for the update during the process. 8076 is for the racing seat.

2. Update file for the LX wheel - Improves the response action on the pedals in GT mode.

Cyberbike PS3

Download the Cyberbike PS3 instruction booklet here

Wii Sniper Elite

Download the Sniper Elite manual here

3rd earth Wireless Racing Seat

Download the 3rd earth Wireless Racing Seat manual here

Q: For Playstation3, the product is not synchronising.
A: Ensure the following:
1. Batteries are inserted into product and in the correct polarity.
2. The batteries are new and good.
3. The receiver is plugged into the console.
4. The receiver is set to PS3 mode.

5. The wheel is synchronised to the PS3 console. There is an FC button on the receiver. Press this button if the wheel is not connecting. Then press the 3rd Earth button on the wheel, until the FC button becomes permanently illuminated red.
6. In PS3 mode, ensure that the wheel is set as controller 1. If the PS3 has already set up and a standard PS3 controller is assigned as controller 1, simply press the 3rd Earth button on the wheel (the big button in the centre of the wheel) and then assign it as controller 1. See image below for the set up screen you will see. When it is set, the wheel will light up the player 1 indicator LED.

Q:I have lost my PC Drivers for the 3rd Earth Wireless Racing Seat.
A:Please download the PC driver installation file.

Q: For PC, I am having trouble synchronising.
A: Ensure the following:
1. Batteries are inserted into product and in the correct polarity.
2. The batteries are new and good.
3. The receiver is set to PC mode.
4. The wheel is synchronised to your PC. There is an FC button on the receiver. Press this button if the wheel is not connecting.
5. For PC, you can check that the wheel is recognised by the computer by going into the settings / control panel / game controllers. Your wheel should show up named as a 4 in 1 wireless steering wheel. Click on the Properties button and enter the controller test screen. Now when you press buttons or turn the wheel, you can see that the wheel is communicating with the PC.
6. You may then have to configure your PC game for use with a controller and assign the buttons accordingly. The set up for PC games differs from title to title, so you may need to check your game manual for this. See attached file to assist you with the types of screens you will see. Windows Vista is featured.

1. Control Panel

2. Controller Options

3. Controller Properties

Q:I’ve followed these instructions and it is still not synchronising.
A: Ensure that the LEDs on the receiver unit and on the wheel are not flashing. If they are it means that the wheel cannot find the receiver signal. You are able to force the wheel into search mode by pressing the FC button on the receiver. The wheel should then search and sync with the receiver. The LEDs will then stop flashing to confirm it is connected. If it does not sync, try changing the set of batteries.

Q: Experiencing brake or pedal failure
A: Many driving games comes configured as standard with the "Acceleration" function mapped to the X Button, and the "Brake" function mapped to Square Button. If a game you are trying to play is not working – you may be experiencing a button mapping issue. To overcome, you need to determine out what buttons the accelerate and brake function needs to be mapped to for that particular game – and re-map the 3rd earth wireless racing seat.
Once you know what buttons you need, enter the programming feature on the steering wheel.
1. Hit the reset button to reset the programming feature. This is the process of mapping R2 to " Accelerate" and L2 to " Brake" . Substitute in where relevant the buttons you wish to map.
2. holding PRG button until the PRG light flashes twice
3. Depress the accelerate foot pedal
4. Press R2 on the Wheel
5. Press the PRG button to confirm
6. Holding PRG button until the PRG light flashes twice
7. Depress the brake foot pedal
8. Press L2 on the Wheel
9. Press the PRG button to confirm
Now R2 is mapped to accellerate and L2 is mapped to brake. To reset to the wheel's default at any time, hit reset button. The wheel can be reprogrammed or re-mapped to suit most driving games.

Q: I cannot find the Big Ben button
A: It is the big circular button in the middle of the steering wheel. It is the home button or 3rd earth button.

Cyberbike

Download the quick completion guide here

Q: Cyberbike is not working or pedals not working
A: You need to select the Gamecube controller mode when the game (software) starts. This is the option on the right hand side. If you have selected the Wii controller mode it will not work with the Cyberbike. If you accidentally skipped this option when the game started, go to the options screen and reselect the controller type as Game cube.

Ensure that the actual Cyberbike is in CB mode (the switch on the handlebars). The CB mode activates the pedals to work.

Western Heroes

Q: Game freezes at 92%
A: The game may have a bug in the Story Mode and in the second part of level 12 " Final Duel ". To fix this issue, when you lose, it is recommended that you return to the game menu and then continue the game. Level 12 will reappear without the error occurring again. To return to the menu, push the + button on the controller, choose the option ‘Return to the menu’ and then confirm . Finally choose "Continue".

Wireless Ultra Sensor Bar for Wii

Download the Wireless Ultra Sensor Bar manual here

Q: How do I connect the Ultra Sensor Bar to my Wii™ console?
A: First, you must remove the original sensor bar that came with the Wi™ system. You may find you need to sync your Wii™ Remote to your Wii console when using the Ultra Sensor Bar for the first time.

The Anakin and Yoda, Clone Wars: Light-Up Lightsabers for Wii

Q: I put the Wii™ remote into the handle, but my Lightsaber doesn't seem to work with the game.
A: Try one of these two solutions:
1. Complete any game set-up steps with the remote outside of the Lightsaber handle. Once the gameplay includes a "duel with lightsabers" section, just insert the remote in the handle and play!
2. You may need to adjust the settings on your Wii™ machine. To do this, go into the Wii™ Options Menu, choose Wii™ Settings, then select Sensor Bar and go to Sensitivity. Push the "+" button until it is on the highest sensitivity level. Make sure you have your sensor bar correctly set for above or below the screen in the Sensor Bar Position Menu.

Q: My Lightsaber™ doesn't light up.
A: The light-up feature uses 2 AAA batteries, which are not included. To install the batteries, use a small Phillips head screwdriver to remove the screws in the battery compartment door on the back of the handle. Insert 2 AAA batteries. Replace the cover, replace screws, turn the switch to ON, and see the light!

Q: I put the two pieces of my Lightsaber™ together, but now I can't get them apart.
A: This product uses the Twist and Lock" mechanism for safety and security. To separate the pieces, hold onto the upper part of the handle (near the light on/off switch) with your left hand. With your right hand, put your thumb on the front of the rotating ring and your forefinger wrapped around the back. Gently pull down on the ring and rotate to the left. With your left hand gently pull the blade away from the handle. To reconnect, simply, push the two pieces together until you hear a click – this engages the secure "Twist and Lock" feature again.

Q: What games can I use these with?
A: Although Light-Up Lightsabers can be used with a wide variety of games, they work best with Star Wars® The Clone Wars™: Lightsaber Duels™ and Star Wars® The Clone Wars™: Republic Heroes™.

Astro A50

Firmware upgrade link.

Covers

a) An intermittent audio drop, possible lasting a fraction of a second. Possibly appearing within an Astro A50 batch – sold only in August 2012.

Astro Headsets

Knowledge Base - Tips, Tricks, and Troubleshooting.

To register your Astro headset.

For other customer support enquiries – email the Customer Support Team to open a case.